ITSM Archive

CSO Online from reports from Australia that ITIL is fast gaining popularity around the world, spurred on by regulatory factors such as SOX – read their article here. We’ve also seen a steep increase in demand for ITIL information so …

‘The goal of aligning the use of IT systems more effectively with the ambitions and desires of ‘the business’ is now firmly established as a major priority in many organisations.’ This opening paragraph of Tony Lock’s article today on IT …