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ITILv3 Archive

ITIL (v3) – ITIL Refresh – Integration not alignment

Alan Calder August 23, 2006 IT Governance, ITIL
A recent statement by Aidan Lawes, CEO of the itSMF, had him expresssing a belief that ITIL should be about integration – rather than alignment – with the business, and that there are now only business processes. That’s completely right …
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