Today’s ‘Accounting Web’ newsletter contains this report from its editor:
“Steve Lamey has a big job on his hands as the CIO for the new HM Revenue & Customs organisation. He inherits a ramshackle electronic communications operation and faces issues surrounding the change in IT supplier from EDS to Capgemini.
HMRC is currently depending on systems which are not delivering business improvements for the department, nor improved customer interaction and satisfaction. Rather than being called to account for the current state of affairs, two senior civil servants responsible for e-business have been promoted.”
Anyone who thinks I’ve been unfair on the public sector in my new book, IT Governance: Guidelines for Directors, should take a look at the many stories just like this one..