eGovernment falters on lack of trust

A lack of trust is hampering take-up of online government services, according to a recent BCS Thought Leadership Debate. Of course it is – why would anyone entrust their most personal data and important transactions to IT systems without an assurance that they will remain secure? The Cabinet Office has done much to champion the cause of BS 7799/ISO 27001 as vital for the success of online public services, but far too few public sector organisations have become certified: a clear case of taking a horse to water. Public sector executives have to realise that until they provide ISO 27001 as a ‘badge of trust’ to their customers, departments and agencies will fail to deliver on the promise of eGovernment.