ITIL (v3) – ITIL Refresh – Integration not alignment
Wednesday, August 23rd, 2006A recent statement by Aidan Lawes, CEO of the itSMF, had him expresssing a belief that ITIL should be about integration – rather than alignment – with the business, and that there are now only business processes. That’s completely right – and there is a key point there for all IT governance practitioners – even for CobiT!